Jomjudi Privacy Policy
– Your Information, Our Responsibility

Introduction

Welcome to the jomjudi Privacy Policy. We at jomjudi understand that your trust is our most valuable asset. As an online gaming platform serving users in Malaysia, we take our responsibility to protect your personal information extremely seriously.

This Privacy Policy clearly explains how we collect, use, store and protect your information whenever you use the website, mobile app, or any services offered under the jomjudi brand. By registering or using our platform, you agree to the practices described in this policy.

Information We Collect

Jomjudi collects various types of information to ensure a smooth, secure, and personalised user experience. The information we collect falls into three main categories:

Information you provide directly:

• Full name, date of birth and identity card number (for KYC identity verification)
• Email address and mobile phone number
• Bank account or digital wallet details for processing deposits and withdrawals
• Residential address for verification and legal compliance purposes
• Copies of identity documents such as an identity card, passport or driving licence

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version used
• Gaming activity logs, access dates and times, and session duration
• Cookie data and similar tracking technologies to enhance site performance
• Financial transaction records including deposit history, withdrawals and wagering

Information from trusted third parties:

• Identity verification from licensed KYC service providers
• Compliance information from the relevant regulatory authorities
• Analytics data from advertising platforms to improve promotional offerings

How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. jomjudi does not use your data for any purpose not stated in this policy. Here is how we use your information:

First and foremost, your information is used to verifying identity and age to ensure that only eligible individuals can use the jomjudi platform. This is a legal requirement we cannot overlook in the interest of all users' safety.

Your transaction and bank account information is used solely to process deposits and withdrawals of funds accurately and securely. We ensure every financial transaction is processed through encrypted channels and actively monitored to detect any suspicious activity.

Your gaming activity data allows us to enhancing the gaming experience your overall experience — from recommending games that match your preferences to identifying gaming patterns that may require responsible gaming support.

Your contact information is used for customer service communications, important account-related notifications, and promotional offers — if you have opted in to receive them. You may update these communication preferences at any time via your account settings.

Sharing Information with Third Parties

Jomjudi does not sell or rent your personal information to any third party. However, there are limited situations where we may need to share your information with certain parties:

• Payment service providers: To process deposits and withdrawals, the required transaction information is shared with licensed payment processors bound by strict confidentiality agreements.
• KYC verification providers: Your identity documents are shared with certified KYC providers for age and identity verification purposes only.
• Regulatory authorities: Where required by law or court order, we may be obligated to disclose certain information to the relevant authorities.
• Technology partners: Technical service providers that support our platform operations are bound by strict data protection agreements and are not permitted to use your data for any other purpose.

Use of Cookies and Tracking Technologies

Jomjudi uses cookies and similar technologies to ensure the website functions properly and to deliver a better experience for you. The cookies we use fall into several categories:

• Essential cookies: Required for core site functions such as login, game sessions, and security. Cannot be disabled.
• Performance cookies: Collecting anonymised data on how you use the site to help us improve our services.
• Functional cookies: Remembering your preferences such as language and display settings for a smoother browsing experience.
• Marketing cookies: Used to display relevant advertisements. You may opt out via your browser settings.

Data Security and Protection Measures

We continuously invest in the latest security infrastructure to keep your data safe at all times. Key security measures we have implemented include end-to-end encryption for all sensitive data, two-factor authentication (2FA) for account access, round-the-clock real-time threat monitoring by our security team, and regular security audits conducted by independent third parties.

While we take all reasonable steps to protect your information, no system can be guaranteed 100% secure. We therefore encourage you to also take precautions such as using a strong password, not sharing your login credentials and always logging out when you are done using the platform.

Your Rights as a User

As a jomjudi user, you have certain rights regarding your personal data that we fully respect:

• Right to access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or outdated, you may update it via your profile settings or by contacting our support team.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal and regulatory requirements.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your data in a structured, machine-readable format upon request.

Data Retention

Jomjudi retains your personal information for as long as necessary to fulfil the purpose for which it was collected, including meeting legal, accounting, or reporting requirements. Generally, active account data is retained for as long as your account remains active. Following account closure, certain data may be retained for up to seven years in accordance with anti-money laundering laws applicable in Malaysia.

Children's Privacy

The jomjudi platform is restricted to individuals aged 18 and above. We do not knowingly collect personal information from minors. Should we discover that a minor's information has been collected without proper verification, we will take immediate steps to delete that information and close the account in question.

Changes to This Privacy Policy

Jomjudi reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology used. Any material changes will be communicated to you via email or in-platform notification at least 14 days before taking effect. Your continued use of the jomjudi platform after the effective date constitutes your acceptance of the updated policy.